Become a telephone crisis supporter for Lifeline Mid Coast

Updated: Nov 11, 2021

✦ We exist so that no one in Australia has to face their darkest moments alone.


Due to the incredible stressors our nation has faced in recent times, Lifeline Mid Coast as part of the Lifeline network, has answered more calls than ever before and we need your help. Are you interested and ready to become a Lifeline Crisis Supporter?

It is with the commitment of our dedicated team of Crisis Supporter volunteers and staff that we have been able to step up to meet the increase in calls to the Lifeline 131114 crisis line.

Our Telephone Crisis Supporters come from all walks of life, communities and cultures and are a good range of ages. No previous training or counselling experience is required, just the desire to help others and give back to your community.

So, what is the benefit to you?


You will enrich your own life through personal growth, new life skills, professional development, meeting new people, connecting with your community, and saving lives.

Become a crisis support volunteer with Lifeline Mid Coast, featured on Brilliant-Online
Become a 2022 Telephone Crisis Supporter with Lifeline Mid Coast

As a volunteer with Lifeline Mid Coast, you will undertake a comprehensive, highly regarded training program that prepares you for your work as a Lifeline Crisis Support Worker. You will be trained to listen (it’s harder than you think) and develop skills needed in emergency situations. Your role will be extremely rewarding, and you’ll be making a difference, the ripple effect of supporting someone is crisis is ongoing.

Once trained, you will attend a regular fortnightly shift of four hours, which amounts to 92 hours a year. There are additional requirements for ongoing supervision and skills development.

Every year Lifeline Mid Coast trains around 40 volunteers in Telephone Crisis Supporter Workplace Training (CSWT), a Nationally Recognised Training program on behalf of Lifeline Australia (RTO 88036). Once trained, these dedicated volunteers take calls on Lifeline’s twenty-four hour, seven day a week Telephone Crisis Support Line 13 11 14.


Last year Lifeline answered over a million and with Lifeline Mid Coast answered more than 21,000 callers in crisis support as part of the Lifeline network.

By volunteering your time and skills to Lifeline Mid Coast you will be supporting people in crisis, reducing the risk of suicide in our community. Some of the crisis our callers experience includes suicide, mental health issues, traumatic life events, loneliness, domestic and family violence, addictions, family and relationship issues, natural disasters, bereavement, and day to day life stresses. When you volunteer for Lifeline Mid Coast you will be making a difference to the lives of over a million people who contact Lifeline every year.

There will be an information night on Thursday February 3rd, 2022. If you would like to register your interest call Liz at Lifeline Mid Coast on 6581 2800 or email: admin@lifelinemidcoast.org.au


For interviews, with our Training Manager, Di Bannister or a Crisis Support Worker, please contact:

Lisa Willows

Marketing, Public and Community Relations | Fundraising

Lifeline Mid Coast NSW

p/ (02) 6581 2800

w/ lifelinemidcoast.org.au

e/ admin@lifelinemidcoast.org.au

w/ lifelinemidcoast.org.au

Supported by the NSW Health Ministry

Lifeline relies on financial support from the community.

To make a donation please visit www.lifeline.org.au or phone 1800 800 768

Lifeline Statistics

Lifeline is Australia’s largest suicide prevention service provider.

  • Each year, over one million Australians reach out to Lifeline for support.

  • Lifeline’s 13 11 14 crisis support line receives a call every 30 seconds.

  • Lifeline’s network of 40 centres, 10,000 volunteers, and 1,000 employees provide a lifesaving national infrastructure for those experiencing immense pain and anguish.

  • There are 4,500 Crisis Supporters working with Lifeline so that no person in Australia has to face their darkest moments alone.

Suicide Statistics

  • Nine Australians die every day by suicide. That’s more than double the road toll.

  • 75% of those who take their own life are male.

  • Over 65,000 Australians make a suicide attempt each year.

  • In 2019, 3,318 Australians took their own life.

  • Suicide is the leading cause of death for Australians between the ages of 15 and 44.

  • The suicide rate in Aboriginal and Torres Strait Islander peoples is twice that of their non-Indigenous counterparts.

  • People in rural populations are two times more likely to die by suicide.